Privacy Policy

This Privacy Policy defines how Tsuru (the "Site", "we", "us", or "our") collects, utilises, and distributes your personal information when you visit thetsuru.com (the "Site"), engage in our services, purchase an item from the Site, or communicate with us in any other capacity regarding the Site (the "Services").  We refer to the individual using the Services, such as a customer, website visitor, or any other individual whose information we have collected by this Privacy Policy, when we use the terms "you" or "your" in this Document.

Please review this Privacy Policy at your leisure. 

How This Privacy Policy Has Changed

This Privacy Policy may be amended from time to time for business, legal, or regulatory reasons or to reflect changes in our business practices. We will post the new Privacy Policy on the Site, update the "Last updated" date, and take any other necessary steps required by law. 

How Do We Get Your Personal Information, and How Do We Use It

To provide the Services, we collect sensitive information about you from various sources, as outlined below. We have been doing this for the past 12 months. How you connect with us affects the information we gather and how we use it.

We may use the information we collect about you for the purposes listed below and to stay in touch with you, provide or improve the Services, comply with the law, enforce our service terms, and protect or defend the Services, our rights, and the rights of our users or others. 

What Kinds of Personal Data Do We Collect?

We get different kinds of personal information about you based on how you use our Site and Services. We use the phrase "personal information" to refer to any information that can be used to identify or locate an individual or to determine how an individual is related to another person. The sections that follow discuss the various types of personal information we collect. 

The Information We Get Directly From You

Some of the information you give us directly through our Services is:

• Name, address, phone number, and email address for contact.
• Name, mailing address, delivery address, payment proof, email address, and phone number for your order.
• Information about your account, such as your username, password, security questions, and other details used to keep your account secure.
• Information about customer service, including the information you choose to include in messages sent to us through the Services or other channels.

For certain parts of the Services to function correctly, you may need to provide us with personal information directly.  You can choose not to give this information, but if you do, you might not be able to use or access these services. 

Data We Receive Regarding Your Usage

Additionally, we may automatically accumulate specific data regarding your interactions with the Services ("Usage Data"). To accomplish this, we may implement pixels, cookies, and similar technologies ("Cookies"). The Usage Data may encompass information about your account, device, browser, network connection, IP address, and other interactions with the Services, as well as information about how you access and use our Site. 

Information We Acquire from Third Parties

Lastly, we may acquire information about you from third parties, such as vendors and service providers who may collect information on our behalf, such as:

• Shopify is one of the companies that provide support for our site and services.
• To fulfil your orders and provide you with the products or services you have requested, our payment processors collect payment information (e.g., bank account, credit or debit card details, invoicing address) to process your payment and fulfil our contract with you.
• Upon your visit to our SiteSite, your interaction with our Services or advertisements, or your opening or clicking of emails we send you, we, or third parties with whom we collaborate, may automatically collect specific information using online tracking technologies, including pixels, web beacons, software developer kits, third-party libraries, and cookies.

This Privacy Policy will govern the treatment of any information we acquire from third parties.  Additionally, refer to the subsequent section, Third Party Websites and Links. 

How Do We Utilise Your Personal Information

• Offering Products and Services: To fulfil our contract with you, we utilise your personal information to provide you with the Services, including the following: processing payments, fulfilling orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities. Additionally, we may enhance your purchasing experience by allowing Shopify to integrate your account with other Shopify services that you may choose to utilize. Shopify will handle your information in accordance with its Privacy Policy and Consumer Privacy Policy in this scenario.
• Advertising and marketing: We may utilise your personal information for marketing and promotional purposes, including the delivery of marketing, advertising, and promotional communications via email, text message, or postal mail, as well as the display of advertisements for products or services. This may entail the utilisation of your personal information to enhance the customisation of the Services and advertising on our Site and other websites. Our legitimate interest in selling our products is the legal basis for these data processing activities as an EEA resident, as outlined in Article 6(1)(f) of the GDPR.
• Fraud Prevention and Security: We utilise your personal information to identify, investigate, or respond to potential fraudulent, unlawful, or malevolent activities. If you elect to utilise the Services and establish an account, you are accountable for safeguarding your account credentials. We strongly advise against disclosing your username, password, or any other access information to any third party. Please notify us promptly if you suspect that your account has been compromised. For EEA residents, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and other customers, as outlined in Article 6(1)(f) of the GDPR.
• Service Improvement and Communication: We use your personal information to enhance our Services and provide you with customer support. It is in our legitimate interests to maintain our business relationship with you, provide effective services, and be responsive to your needs, as outlined in Article 6(1)(f) of the GDPR. 

How Do We Use Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, preferences, and interests by gathering and remembering information about your usage patterns.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from fully utilizing the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

How We Give Out Personal Details

We may disclose your personal information to third parties in certain situations, such as to carry out a contract or for other legitimate purposes, provided that they comply with this Privacy Policy. Some examples of these situations are:

• Along with suppliers or other outside groups that do work for us, like managing our IT, taking payments, analysing data, helping customers, storing data in the cloud, fulfilling orders, and sending packages. 
• With marketing and business partners who will do work on your behalf and sell for you. The individuals who work with us on business and marketing will use your information in accordance with their respective privacy policies. 
• When you ask us to share certain information with third parties, or when you permit us to do so in another way, such as shipping goods to you or using social media tools or login integrations with your permission. 
• With our allies or in some other way within our company group, because it's in our best interest to run a business that does well. 
• In connection with a business deal like a merger or bankruptcy, to follow any legal requirements (like answering subpoenas, search warrants, and other similar requests), to make sure that any service terms are followed, and to protect or defend the Services, our rights, and the rights of our users or other people. 

Since "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" were written a year ago, we have shared the following types of personal information and sensitive personal information about users: 

Category

• Information that can be used to identify someone, like basic contact information and some order and account data
• The California Customer Records Law outlines various types of personal information, including basic contact details and specific information about orders and accounts.
• Business information, like order details, shopping details, and information for customer service
• Use of the Internet or a similar network, like Usage Data
• Geolocation data, like where an IP address or other scientific measures tell you something, 

Categories of Recipients 

• Third parties and vendors that work with us, such as internet service providers, payment processors, fulfilment partners, customer service partners, and data analytics companies.
• Business and marketing partners
• Affiliates

We don't share or use private personal information about you without your permission or to figure out things about you that aren't true.

When you permit us, we share personal information with the following people so that we can do advertising and marketing.

There are legal definitions for "sold" and "shared" regarding the personal information that we have collected over the last 12 months to facilitate the following advertising and marketing. 

Category of Personal Information

• Name, email address, and phone number are examples of identifiers.
• Business data, like records of what goods or services were bought 
• Usage Data 

Categories of Recipients 

• Business and marketing partners
  

Sites and links from outside sources

Our site may contain links to websites or other online services operated by third parties. Before visiting sites linked to ours that we are not affiliated with or responsible for, please review their privacy and security policies, as well as their other terms and conditions.

We don't promise or accept responsibility for the privacy or safety of these sites or for the accuracy, completeness, or reliability of the information they contain. Information you share in semi-public or public places, such as on third-party social networking sites, may also be seen by other users of the Services and/or users of those third-party sites. 

We or a third party may use this information in any way they choose. By including these links, we do not automatically endorse the material on those sites or the individuals who run or own them unless otherwise stated on the Services. 

Data on Children

We do not collect any personal information from children, as the Services are not intended for their use. Please notify us at the following address if you are the parent or guardian of a child who has provided us with personal information. You can ask that it be removed.

As of the date this privacy policy went into effect, we do not know that we "share" or "sell" (as those words are described by law) personal information about people younger than 16 years old. 

Safety of your data and how long we keep it

Please keep in mind that no security steps are perfect or can't be broken, and we can't promise "perfect security."  Additionally, please note that the information you send to us may not be secure during transit.  We advise against sending us essential or private information through insecure methods.

We retain your personal information for as long as necessary to maintain your account activity, provide the Services, comply with applicable laws, resolve disputes, or fulfill other contractual and policy obligations. 

Your Rights

You may have some or all of the following rights regarding your personal information, depending on your location and applicable laws. However, these rights are not absolute and may only apply in certain situations. In some cases, as permitted by law, we may also decline your request.

• The right to access and know means that you can request to view the personal information we have about you and learn how we use and share that information.
• Right to Delete: You can request that we delete any personal information we have about you.
• Right to Correct: If we have incorrect sensitive information about you, you may request that we correct it.
• Right to portability: In certain situations and with specific limitations, you have the right to obtain a copy of the personal information we hold about you and request that we transmit it to a third party.
• Right not to Sell, Share, or Be Used for Targeted Advertising: You may be able to tell us not to "sell" or "share" your personal information, or you may be able to say no to it being used for "targeted advertising" reasons, as described by privacy rules in your country. Attention: If you visit our site with the Global Privacy Control opt-out choice signal enabled, we may interpret this as an automatic request to stop the "sale" or "sharing" of information about the device and browser used to access the site.
• You may have the right to request that we stop or limit the use of your personal information.
• Withdrawal of Permission: If we use your consent to process your personal information, you may withdraw it at any time.
• Appeal: You can request that we reconsider our decision if you are not satisfied with our initial response. The way to do that is to respond immediately to our denial.
• Managing Your Communication Preferences: We may send you promotional emails. If you don't want to receive them, you can use the "unsubscribe" link in any of our emails to opt out of receiving them. Regardless of your choice, we may still send you emails that aren't advertisements, such as those related to your account or purchases you've made.

You can exercise any of these rights by following the instructions on our website or by contacting us using the information provided below.

If you use any of these rights, we won't treat you differently. Before we can provide a definitive answer to your request, we may need to obtain some information from you to verify your identity, such as your email address or account details. As long as it's legal, you can name an authorised person to make requests on your behalf so that you can use your rights. Before we agree to an agent's request, we will need to see proof that you have permitted them to act on your behalf. You may also need to provide direct evidence of your identity to us. We will reply to your request as soon as possible, as required by law.

Complaints

If you are dissatisfied with how we handle your personal information, please contact us using the information below. If you're not happy with how we handled your complaint, you can review our decision. To do this, please contact us using the information provided below or submit your case to the data protection authority in your area. Explore this list of the EEA's data security monitoring bodies to learn more about their roles.  

Users from other countries

Please note that we may collect, store, and use your personal information in locations other than the one where you reside. People in these countries also work for the company and use third-party service providers and partners to handle their personal information.

Let's send your personal information outside of the European Union. We will use approved transfer mechanisms, such as the Standard Contractual Clauses from the European Commission or any equivalent contracts from the UK's relevant competent authority, unless the data is being sent to a country that has been deemed to provide an adequate level of protection.

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