Imperium Luxury Leather Jacket
Imperium Luxury Leather Jacket
Care Instructions
- Leather is a natural material that ages nicely, but using it excessively or exposing it to extreme weather can cause damage. Cleanse gently using a soft, dry, or slightly damp cloth and let it air dry, in case of a spill.
- Exposure to direct sunlight can result in the natural fading of leather color.
- Store the leather products in dust bags to keep their shape intact and prevent creases.
- Skilled craftsmen handcraft each of these unique products. Scratches and marks on the bag are indicative of their genuine quality.
Free Shipping and Returns
Tsuru Shipping Policy
At Tsuru, we aim to provide a seamless and transparent shipping experience. Below is a breakdown of our shipping process, so you know exactly what to expect once you place your order. The policy is applicable for UK, US, UAE and KSA.
1. Order Placement
Orders can be placed 24/7 via our online store.
Once your order is placed, you will receive an order confirmation email immediately, detailing the products purchased and your order number.
Please review your confirmation carefully. If any corrections are needed, contact us at premiumleathercraft@thetsuru.com within 1 hour of placing the order.
2. Order Processing
Orders are processed Monday to Friday (excluding public holidays).
Standard processing time is 1-2 business days.
During high-demand periods (e.g., sales, holidays), processing may take up to 3 business days.
Each product undergoes a thorough quality check before dispatch to ensure it meets Tsuru’s quality standards.
3. Order Handling & Packaging
After processing, your order is carefully packed to protect it during transit.
Eco-conscious packaging is used whenever possible to minimize environmental impact.
Fragile items receive extra protective packaging.
4. Dispatch & Tracking
Once your order is ready for dispatch, you will receive a shipping confirmation email. This email will include your tracking number and a link to track your shipment.
You can choose to receive email or SMS notifications for real-time updates on your order’s status.
5. Courier Handover & Delivery Window
We work with reliable courier partners for safe and timely delivery.
Orders are typically shipped via e.g., DHL, UPS, FedEx, or Local Partner
On the morning of delivery, you will receive a notification with your estimated delivery window.
6. Transit Time
Standard Shipping: 12-15 business days (depending on your location).
Express Shipping (if selected): 7-10 business days.
Delivery times may vary due to unforeseen circumstances (weather, courier delays, etc.), but we will keep you informed along the way.
7. Delivery & Receipt
Please ensure someone is available at the shipping address to receive the package during the delivery window.
Some couriers may require a signature upon delivery for higher-value orders.
If you’re unavailable, the courier may leave a missed delivery notice or attempt redelivery the next business day.
8. Delivery Issues & Support
If your package is delayed, lost, or arrives damaged, contact us within 48 hours of the expected delivery date.
Reach us at premiumleathercraft@thetsuru.com with your order number and a brief description of the issue.
We will work directly with the courier to resolve the problem as quickly as possible.
9. International Shipping (if applicable)
International orders may be subject to customs processing and import duties/taxes, which are the responsibility of the customer.
Tsuru is not responsible for delays caused by customs.
10. For More Info
Contact Info
Call: +447547539356
Mail: premiumleathercraft@thetsuru.com
Monday to Friday
Timing: 10:00 AM - 5:00 PM
Office Address: SUITE 5203 UNIT 3A 34-35 HATTON GARDEN HOLBORN, LONDONZZ
